Frequently Asked Questions
What should I bring for a day at Smith-Gilbert Gardens?
Depending on the season, we suggest wearing a hat, sunscreen, and bug spray when visiting. While drinks are available for purchase in the gift shop, we also suggest bringing a reusable water bottle so you don’t get thirsty when walking the paths.
How long should I plan to be at the Garden?
Smith-Gilbert Gardens can be toured in as little as 45 minutes; however, we recommend at least 1.5 hours to truly experience the beauty of the garden.
Is the garden handicap accessible?
The garden is handicap accessible, but presents some unique challenges. While some parts of the garden (Rose Garden, Perennial Garden and Pollinator Garden) are flat and grassy, much of the garden is comprised of rugged paths and the Hiram Butler House can only be accessed by a small set of stairs. As we grow, we hope to be able to accommodate all our guests. If you would like more information about this issue, please contact Anna Bell King at 770-919-0248.
Where do I pay admission?
Admissions is located in the gift shop inside the Hiram Butler House. When you arrive at the garden, please park in the small temporary admissions lot directly in front of the house to pay admission. Once you have your tickets, follow the one-way drive to the large visitor parking and enjoy your day from there!
Do I need to pay for parking?
Nope! But we are limited by the amount of parking spaces that we have. Please consider carpooling with family and friends to make sure that everyone has an enjoyable time.
Are pets allowed?
We do not allow pets on site, with the exception of service animals.
Can I bring outdoor games and toys?
Our plant and art collections, like other museum collections, are very important to us and to our visitors.
As part of our garden etiquette for all visitors, we do not permit active sports and lawn games, including bicycling, rollerblading, use of scooters, ball playing, Frisbees and kites.
In the bonsai collection – we request no throwing or bouncing balls or Frisbees. Bonsai trees, especially their bark and branches, are very delicate and easily damaged. We request visitors not touch the bonsai trees or pots.
Is smoking allowed?
No, Smith-Gilbert Gardens is a smoke-free environment, including the parking lots.
Can I take a guided tour of the Garden?
Docent-led tours must be booked in advance, preferably at least two weeks to ensure docent availability. Tickets for guided tours are $10.00 per person. If you would like to book a tour, please contact Jillian Lookenott.
Can I host an event at Smith-Gilbert Gardens?
Absolutely! We host a variety of events throughout the year, including weddings, receptions, birthday parties and more! If you would like to speak with someone about an event, please contact us via e-mail with your event details.
Can I host an after-hours event?
With at least two weeks advanced notice, we would love to help you host an after-hours event in the Gardens. If you are interested in having an event on a Sunday or Monday or after 4PM, please contact us via e-mail to discuss availability and pricing.
Do I need to pay admission to tour the garden to scout as an event location?
Yes, admission to the garden for any reason other than an appointment with staff is required.
Is there anywhere to eat on-site?
No, unfortunately we do not have a café. However, ask the gift shop attendant if they have any drinks or snacks available for purchase. Picnics are encouraged, but please take your trash with you. There are no receptacles in the garden.
Do you have a photography policy?
While we welcome photography at the Garden, we do have a few guidelines we ask you to please follow. These can be found here.
I found a plant that isn’t labeled, but I want to know what it is?
Take a few pictures of the plant and email them to email@example.com. We will get it identified as soon as possible.
Can I purchase plants?
Open seasonally, we do have an assortment of plants for sale in our plant sale area, located behind the Hiram Butler House.
Do you accept plant donations?
Plant donations are reviewed on a case by case basis based on the relative health of the plant and the space available at the gardens. If you would like to inquire about donating a plant, you may contact our Garden Manager, Lisa Bartlett Skaggs.
I have a question. Who should I contact?
For membership inquiries: Ann Parsons
For general visitor inquiries and charitable donations: Anna Bell King
For special events or photography sessions: Jillian Lookenott
For education opportunities and tours: Jillian Lookenott
For garden questions: Lisa Bartlett Skaggs